Business

Airtel to Give Preferential 4G Treatment to 'Platinum' Postpaid Customers

The telecom operator said on Monday said it will give preference to mobile customers who pay Rs 499 and above per month for postpaid connections on its 4G network.

New Delhi: Bharti Airtel on Monday said it will give preference to ‘platinum’ mobile customers, who pay Rs 499 and above per month for postpaid connections on its 4G network.

The platinum customers will get better 4G speed on Bharti Airtel network compared to other customers.

“Airtel has deployed advanced technologies that give its platinum mobile customers preference on the network. As a result, all platinum customers will experience faster 4G speeds. As part of the ‘Airtel Thanks’ program, all postpaid mobile customers on Rs 499 and above plans are designated as Platinum,” the company said in a statement.

In addition, Airtel Platinum customers will get “red carpet customer care” with preferential service at call centres and retail stores.

“All Airtel call centres and retail stores have dedicated staff to attend to Platinum customers on priority and cut down on waiting time,” the company said.

Airtel will also home deliver 4G sim to platinum customers, according to the statement.

“It has been our endeavour to offer a differentiated service experience to our Platinum mobile customers as part of the Airtel Thanks program. And that’s where we will deliver that ‘extra’ service experience to them, including faster speeds by giving them preference on our 4G network, while continuing to serve each of our 280 million customers with the same passion,” Bharti Airtel CMO Shashwat Sharma said.